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Unique Chrysler wins 2015 Consumer Satisfaction Award

Unique Chrysler wins 2015 Consumer Satisfaction Award

 

The 2015 Consumer Satisfaction Award is a new innovation
from DealerRater. They are an expansion of the review-led rewards scheme that
recognizes great service within auto dealerships and Unique Chrysler Dodge JeepRam in Burlington has won it!

So congratulations to the guys at Unique Chrysler Dodge Jeep
Ram. Well done for putting in the effort and hard work and for providing the
level of service we have come to expect from our dealerships. It's a fantastic
achievement that means our commitment to providing superior service alongside
fantastic cars at amazing prices is delivering on its promises.

Let's hope many more of these awards come our way in the
future!

About the Consumer Satisfaction Award

The Consumer Satisfaction Award is an addition to the annual
Dealer of the Year Award, designed to recognize great service that wasn't
always captured by the Dealer of the Year Award. So far, Car Nation Canada dealerships have placed well
within these annual awards, so it's nice to win one of the first ever Consumer
Satisfaction Award!

The criteria for the award are almost identical to the high
standards set by the Dealer of the Year Award. Namely:

  • A dealership must have at least 25 positive reviews on
    DealerRater for the preceding year
  • Must have an average minimum score of 4 out of 5 each
    quarter
  • Must have been reviewed at least once a quarter in that
    preceding year
  • Must not have been blacklisted for any reason during that
    year

It may seem that the award is easy to achieve. Simply get a
good score each quarter during the year and don't get blacklisted. We can
attest that it isn't as easy as it looks! All scores are from consumers, we have
no influence over the them whatsoever and we see that as a good thing.

All we can do to influence these scores is to provide
excellent service each and every time someone walks onto our dealership. That
means driving up standards across the board and offering the best service we
can to all our customers. It's something we have always taken seriously here at
Car Nation Canada, but now all our hard work gets rewarded.

So once again, congratulations to the team at UniqueChrysler Dodge Jeep Ram in Burlington for winning the 2015 Consumer
Satisfaction Award. You deserve it!

Categories: News, Burlington

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